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Adding or Editing a Standard Problem Resolution

Standard problem resolutions provide information for resolving a commonly occurring problem.

How Do I?

Add a resolution

1. On the New menu, click Standard Resolution.
2. Add the following information:

• Description - Type a description for the resolution.
• Notes - Type any notes to describe how to resolve the problem.

3. Click Save

Edit a resolution

1. On the Navigation Bar, click Service, and then click Standard Resolutions to open the Standard Resolutions List view. If necessary, use the Lookup to locate a resolution, and then click the standard resolution ID.
2. Edit any of the following information:

• Description - Type a description for the resolution.
• Notes - Type any notes to describe how to resolve the problem.

3. Click Save.

Delete a Standard Resolution

1. On the Navigation Bar, click Service, and then click Standard Resolutions to open the Standard Resolution List view. If necessary, use the Lookup to locate a resolution, and then click on the standard resolution ID.
2. On the Standard Resolution Detail view, click the Delete button.
3. Click OK.

Related Topics

Standard Problem Resolutions Tab

Managing Standard Problems